How can we do better?

Nationwide - On your side

Keeping you in the picture

If you've recently placed a case with Nationwide For Intermediaries, please tell us about your experience. We're here for you and your feedback is invaluable to helping us make your life easier.

Q.1

Your name: *

First Name

Last Name

Q.2

Your email address: *

Q.3

Please rate your satisfaction with our service?

	Poor	Acceptable	Average	Good	Excellent
Speed of service - Answering the telephone
Speed of service - Offer production

Q.4

How would you rate your satisfaction with your Business Development Manager in the following areas?

	Extremely dissatisfied	Dissatisfied	No opinion	Satisfied	Extremely satisfied
Problem solving ability of BDM
Responsiveness of BDM
Product knowledge of BDM
Support of your BDM

Q.5

How satisfied are you with your service centre in the following areas?

	Extremely dissatisfied	Dissatisfied	No opinion	Satisfied	Extremely satisfied
Efficiency of processing
Quality and accuracy
Keeping their promises
Employees overall knowledge

Q.6

How likely would you be to use NFI again?

	Unlikely	Maybe	Definitely	Depends on rates	Depends on fees
Please select one

Q.7

Considering everything covered above, how satisfied are you with your overall experience of NFI?

	Extremely dissatisfied	Dissatisfied	No opinion	Satisfied	Extremely satisfied
Please select one

Q.8

What one thing would you like to see NFI start or stop doing?

Q.9

We welcome feedback from our customers on any other aspects of your experience with NFI. Please use the box below for any additional comments.

Use of my information
The information I provide on this form may be used for statistical analysis and to contact me regarding my feedback. By completing this form I agree my information can be used in this way.

IMPORTANT: Information you send to NFI via this form is not encrypted, please do not enter any confidential details such as individual account numbers or client details in to the form.